Shipping & Delivery Policy

Effective Date: 28^th August 2025
Last Updated: 28^th August 2025

All SEPOE orders are shipped from our warehouse in Brisbane, Australia via Australia
Post and select express courier partners.

1. Order Processing

• Orders placed Monday–Friday are processed and shipped within 24 hours.
• Following a launch event, please allow up to 3 business days due to increased order volumes.
• Orders are processed subject to product availability and payment approval.
• Orders placed Friday after 12:00 pm AEST or on weekends will be shipped the following Monday.

2. Domestic Shipping (Australia Only)

Carrier: Australia Post
Estimated Delivery Times:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–2 business days

5. Pre-Orders

• Pre-order ship dates are shown on the product page.
• Full payment is taken at checkout.
• Orders containing pre-order items will ship once all items are available.
• If you wish to receive in-stock items sooner, place separate orders.

6. Delivery Conditions

• We only ship within Australia — no international orders.
• No phone orders are accepted.
• Please ensure someone is available for same-day courier services.

Questions?

Contact SEPOE Customer Care:
hello@sepoe.com