Privacy Policy
Effective: 8 August 2025
SEPOE Pty Ltd (ACN 687 265 676) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant Australian laws.
1. Collection of Personal Information
We may collect personal information including:
- Name, email address, phone number, date of birth
- Purchase history and transaction details (excluding credit card numbers)
- Technical data such as IP address, browser/device type, website usage (via cookies/analytics)
- Marketing preferences and communications with us
- Content you submit, such as reviews or feedback
We collect information directly from you when you interact with our website, social media, support channels, or participate in our events or promotions. Some data is collected automatically through cookies or received from third-party service providers as necessary to provide our services.
2. Purpose of Collection
Your personal information is used for:
- Supplying products or services you request
- Managing orders and customer accounts
- Responding to enquiries and support requests
- Sending marketing communications (which you may opt out of at any time)
- Analysing website and business performance
- Fulfilling legal obligations and responding to lawful requests by authorities
We do not sell or rent your information.
3. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers such as payment processors (e.g. Shopify, PayPal), delivery agents (e.g. Australia Post), marketing/email providers (e.g. Klaviyo), analytics platforms (e.g. Google Analytics)
- Legal authorities where required by law
Some service providers may store or process data outside Australia. We take reasonable steps to ensure compliance with APP 8 regarding overseas disclosures.
4. Data Storage and Security
Your data is stored securely with safeguards in place, including encrypted connections (SSL) and restricted staff access. We retain personal information only as long as necessary for business or legal reasons, after which it is destroyed or de-identified according to APP 11.2.
5. Cookies
Our website uses cookies to enhance user experience and analyse performance. You may disable cookies via browser settings, but this may affect website functionality.
6. Access, Correction, and Deletion
You have the right to:
- Access the personal information we hold about you
- Request updates or corrections to your information
- Request deletion where applicable
- Opt out of direct marketing at any time
Requests may require verification of your identity and are normally processed within 30 days in accordance with APP 12 & 13.
7. Notifiable Data Breaches
In accordance with the Privacy Act (Part IIIC), if a data breach likely to cause serious harm occurs, SEPOE will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).
8. Children's Privacy
We do not knowingly collect information from individuals under 16 years of age. If such data is discovered, it will be deleted or handled as required.
9. Complaints
If you believe your privacy has been breached, contact SEPOE at hello@sepoe.com. If unresolved, you may contact the OAIC (www.oaic.gov.au, 1300 363 992).
10. Changes to This Policy
This policy may be updated periodically. The latest version will always be available on our website.
11. Contact Details
SEPOE Pty Ltd
Email:hello@sepoe.com
Address: 6 Mumbil Street, Stafford Heights Queensland, AUS 4053